4 handy starter tips for (future) pump owners

Maybe you dream of running your own petrol station one day. Or you already work in the industry and now want to become an official petrol station owner. Either way, there’s quite a bit involved. From arranging insurance and permits to safety and customer service: these four practical tips will help you get off to a strong start as a petrol station owner, step by step.

1. Safety comes first

A petrol station is not just a shop. You work with flammable substances and must therefore meet strict safety requirements. Make sure you and your staff know exactly what to do in case of, for instance, leaks, fire or suspicious situations. Stick to all guidelines, invest in good fire extinguishers and clear emergency procedures. By carrying out regular safety inspections, you can be sure that everything is tiptop. Cameras, good lighting and an emergency button at the till can also contribute to a safe environment.

2. Check your business insurance

“I often see that risks at petrol stations are underestimated,” says Paul Meijlink, claims specialist at Centraal Beheer. “Collisions at the pump, slips, fire, leaks with environmental damage, but also theft and extreme weather can have major financial consequences. Therefore, map these risks well in advance and ensure appropriate prevention and insurance.”

It is therefore important to take out the right business insurance policies. Consider business liability insurance, fire insurance, environmental damage insurance and business interruption insurance. Some are even mandatory. Get information from an insurance specialist who has experience with petrol stations. This will ensure that you are not only properly insured, but also meet all legal requirements.

3. Make your customers comfortable

A good filling station is not only about fuel, but also about the experience. A friendly word, a clean shop, a tasty sandwich and a good cup of coffee make all the difference.

Also look at modern payment options, such as contactless or via an app, and consider a loyalty savings system for regular customers. Small improvements can make people want to come back, and you’ll notice this directly in sales.

4. Organise your administration smartly

A good start requires a solid administrative basis. Work with a specialist who knows the industry and which licences and rules apply to you. And don’t forget to keep your administration orderly: from fuel receipts to maintenance reports. The better you keep track of everything, the easier it will be to comply with the rules and keep an overview of your business.

A good start is half the work

Good preparation and clear choices are important for you as a pump owner. Are you making sure the basics are right? Then step by step you can build a station that runs smoothly and is pleasant for you and your customers. This way, you will not only make your business a success, but also a place where people like to come back.